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The purpose of this policy is to establish a standardized framework for managing changes to software systems, infrastructure, and processes in a manner that minimizes risk, ensures compliance, and maintains service continuity. This policy is critical for supporting a stable and secure Software-as-a-Service (SaaS) environment.
This policy applies to all changes made to production systems, including software applications, infrastructure, configurations, processes, and third-party integrations. It is applicable to all employees, contractors, and third-party service providers involved in the development, deployment, and maintenance of SaaS products.
| Term | Definition | Examples |
|---|---|---|
| Change | Any modification to systems, software, infrastructure, or processes that may affect functionality, security, or service delivery | • Code updates or deployments |
| • Infrastructure upgrades or replacements | ||
| • Configuration adjustments | ||
| • Process or policy changes | ||
| Change Request | A formal proposal to modify a system or process, including details about the purpose, scope, and potential impact of the change. | |
| Change Reviewer | One or more stakeholders responsible for reviewing and approving changes based on risk, impact, and alignment with business objectives. | - Senior developer |